FAQs
Which Thai and True curry paste is the spiciest and mildest?
- Red curry paste is the spiciest since it contains a higher portion of dried red Thai chili.
- Green curry paste is the mildest one. It is more gentle and subtle when compared to others.
- Yellow, Panang, Massamun and Prik-king are considered Medium spicy. They contain more herbs and spices which tone down their heat level.
But don’t let the spicy level fool you. There are several ways to reduce and tone down the heat if you are new to spicy foods.
Check out How to Reduce Spiciness on the Thai & True blog.
What are the differences between each curry pastes?
Each curry pastes contains different portions of chili, herbs and spices.
Check out Curry Paste Differences on the Thai & True blog.
What is the shelf life of your product?
You can find a best-by date on the right bottom in our labels.
How long will my Thai and True products last after opening?
We recommend keeping them below 40°F after opening around 3-6 weeks for the best flavor. They are still good up to 12 weeks if you store them properly. This depends on many factors e.g. how long you leave the product out at room temperature after opening, cleanliness of utensils used to remove the pastes, and air temperature in your fridge.
Are Thai & True Products Vegan?
Yes, Thai and True products are Vegan. We do not use fish sauce, shrimp paste, and/or any other animal products in our pastes and sauces.
Are Thai & True Products Gluten Free?
Yes, Thai and True products are naturally gluten free.
Are Thai & True products GMO-free?
Yes, our products are made with non-gmo ingredients. All curry pastes (Red, Green, Yellow, Panang, Massamun and Prik-King) are Non-GMO certified.
Shipping Policy:
When will you ship out my order?
Most orders will ship within 3-5 days of receiving payment via USPS Priority Mail, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
When will my product arrive?
We cannot guarantee when your order will arrive. Consider any shipping or transit time offered to you by Thai & True or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Where do you ship your products?
We ship to addresses within the U.S., including P.O. boxes.
My product arrived damaged, What should I do?
We always make sure to carefully wrap your items so that they will arrive safely. But sometimes glass breaks. Should your items be damaged in transit, we are happy to offer a refund or replacement. Please send an email to thaiandtrue@gmail.com with your order number, damaged product photo, date was received, and just a short damaged product description for our future improvement.
Return/Refund Policy:
We will gladly offer a refund or replacement of products that are defective due to defects in manufacturing and/or workmanship for 7 days from the date of arrival. Fulfillment mistakes that we make resulting in the shipment of incorrect products to you will also be accepted for return 7 days from the date of arrival. Please email us at thaiandtrue@gmail.com
We also handle returns and replacement on a case-by-case basis with the purpose of making our customers happy. If you are unhappy with your recent purchase, please send an email to thaiandtrue@gmail.com
Please note that we are not responsible for packages returned to us by the carrier due to incomplete or incorrect address or shipping information.